Refund policy

Return and Refund Policy

Because Brewser is a subscription service delivering perishable goods (craft beer) directly from our partner breweries, our returns policy reflects the nature of these products.

Damaged or faulty products

If your order arrives damaged or faulty, please contact our customer service team through the Brewser platform as soon as possible. You must provide digital photographs of the box and all products inside so we can assess your case. We will not be responsible for superficial damage to outer packaging or cans that does not affect the quality of the product.

Once we have reviewed your case, we will offer a replacement where possible. Where a refund is necessary, a credit note will be added to your Brewser account. We will cover the cost of return for products confirmed as damaged or faulty.

Change of mind

If you end your subscription after products have been dispatched or delivered, you will not be eligible for a refund on those products. In all other return circumstances, you are responsible for return postage costs.

Cancelled orders after the lock date

Each month has a lock date, after which your order is confirmed with our partner brewery. If you cancel after the lock date, we may issue a refund withholding an administration fee of £10. Your first order is locked immediately on placement and cannot be refunded.

Failed deliveries

If our courier makes three delivery attempts and the parcel is returned to sender, a charge of £17.00 will be applied to cover courier costs for return and redelivery.

How to contact us

Please contact our customer service team via the help widget on the Brewser platform, or email hello[@]brewser.beer.