Privacy policy

Last updated: April 1, 2026

Brewser operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Brewser is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, add to your cart, purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include when sending a customer support enquiry or otherwise contacting us.
  • Device information including information about your device, browser or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.
  • From our previous platforms. Prior to migrating to Shopify, Brewser operated via WooCommerce and WordPress, and used Mailchimp for email marketing. We continue to hold personal data collected through these platforms, including customer names, email addresses, order history, and marketing preferences. This data is subject to the same terms as data collected through our current Services.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process your payments, fulfil your orders, remember your preferences, send notifications related to your account, process purchases and returns, create and manage your account, arrange shipping, and create a customised shopping experience for you.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing and promotional communications by email and SMS, and to show you online advertisements on Meta platforms (Facebook and Instagram) and Google. We may use your data to build custom and lookalike audiences for advertising purposes on these platforms.
  • Analytics. We use usage data to understand how visitors interact with our website and to improve the Services. This includes the use of Google Analytics.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent or malicious activity, and protect public safety. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide customer support, respond to your enquiries, and maintain our business relationship with you, including by sending transactional communications by email and SMS.
  • Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal process, enforce or investigate potential violations of our terms or policies, and participate in civil or other legal proceedings where required.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • With Evri, our courier and logistics provider, who receives your name, delivery address, and order information in order to deliver your subscription box. You can find Evri's privacy policy at evri.com/privacy-policy.
  • With Recharge, our subscription management platform. Recharge processes your payment information and subscription data, including billing details, subscription status, and order history, in order to manage your recurring subscription and process monthly payments. Recharge may also send you transactional emails and SMS messages related to your subscription, such as billing notifications and renewal reminders. You can find Recharge's privacy policy at rechargepayments.com/privacy.
  • With Klaviyo, our email marketing and SMS platform. Klaviyo receives information including your email address, phone number (where you have opted in to SMS), purchase history, and interactions with our emails and website, in order to personalise communications from us. Where you have opted in, we may use Klaviyo to send you promotional SMS messages. Transactional communications (such as order confirmations and subscription updates) may be sent regardless of marketing preferences. You can find Klaviyo's privacy policy at klaviyo.com/legal/privacy-notice.
  • With Google, for analytics and advertising purposes. We use Google Analytics to understand how visitors interact with our website; this involves Google receiving usage data including IP addresses and browsing behaviour. We also use Google Ads to serve you relevant advertisements, and may share data such as email addresses and purchase information with Google in order to build custom and lookalike audiences. Data shared for advertising purposes is shared in hashed form. You can find Google's privacy policy at policies.google.com/privacy and manage your Google advertising preferences at adssettings.google.com.
  • With Meta (Facebook and Instagram), for advertising purposes. We may share data such as email addresses, phone numbers, and purchase information with Meta in order to serve you relevant advertisements and to build custom and lookalike audiences. This data is shared in hashed form and used in accordance with Meta's data policy, which you can find at facebook.com/privacy/policy. You can manage your Meta advertising preferences at facebook.com/settings/ads.
  • With our partner breweries, who receive your name and delivery address in order to prepare and dispatch your monthly subscription box.
  • With Judge.me, our primary review platform. Judge.me receives your name, email address, and order information in order to invite you to leave a review of your experience with us. You can find Judge.me's privacy policy at judge.me/privacy.
  • With Trustpilot and other review platforms, who may also invite you to leave a review of your experience with us.
  • With Chatty, our customer support and live chat platform. Chatty receives the contents of your support conversations and any order information provided through the chat widget, in order to enable us to respond to your enquiries. You can find Chatty's privacy policy at help.chatty.net/privacy-policy.
  • With Zapier, an automation platform we use to connect and pass data between our operational tools and systems. Depending on the automation, this may include your name, email address, subscription status, and order information. You can find Zapier's privacy policy at zapier.com/privacy.
  • With third parties in order to send you gifts or loyalty rewards on behalf of Brewser.
  • When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or acquisition, to comply with applicable legal obligations, to enforce applicable terms or policies, or to protect or defend the Services, our rights, and the rights of our users or others.
  • Where we have reason to believe that a criminal act has been committed, where disclosure is required to protect us or others, or where required by law or appropriate authority.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. You may also exercise certain rights with respect to your personal information via the Shopify Privacy Portal.

Log Files and Analytics

Brewser uses standard log files and analytics tools, including Google Analytics, to record and analyse website visits. Information collected includes IP addresses, browser type, internet service provider, date and time stamps, referring and exit pages, and the number of clicks. This data is not personally identifiable and is used for analysing trends, administering the site, and gathering demographic information.

Cookies

Like most websites, Brewser uses cookies to store information about visitors' preferences and the pages they access. This information is used to optimise your experience by customising our web page content based on your browser type and other information. You can disable cookies at any time through your individual browser settings.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators.

Children's Data

Brewser is exclusively for use by those aged 18 or over. We do not knowingly collect any personal information from anyone under the age of 18. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below and we will promptly remove it from our records.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. This includes personal data collected through our previous WooCommerce, WordPress, and Mailchimp platforms, which we continue to hold and process in accordance with this Privacy Policy.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below. These rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may request access to personal information that we hold about you, including data collected through our previous platforms.
  • Right to Delete. You may request that we delete personal information we maintain about you.
  • Right to Correct. You may request that we correct inaccurate personal information we hold about you.
  • Right of Portability. You may request a copy of the personal information we hold about you and ask that we transfer it to a third party, in certain circumstances.
  • Managing Communication Preferences. You may opt out of promotional emails at any time using the unsubscribe option in our emails. You may opt out of promotional SMS messages at any time by replying STOP to any message. If you opt out, we may still send you non-promotional transactional communications relating to your account or subscription.

If you reside in the UK or European Economic Area, you may also exercise the following rights:

  • Objection to Processing and Restriction of Processing: You may ask us to stop or restrict our processing of personal information for certain purposes.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent at any time. Withdrawal will not affect the lawfulness of any processing that took place before withdrawal.

We have one month to respond to any such request. You may exercise any of these rights by contacting us at hello[@]brewser.beer. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. To learn more about rights related to data processed by Shopify, visit privacy.shopify.com.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. If you reside in the UK, you may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. For the EEA, you can find the relevant supervisory authority here.

International Transfers

We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the UK or European Economic Area, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the destination country has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and notify you by email where required.

Contact

For questions about our privacy practices, this Privacy Policy, or to exercise any of your rights, please contact us at hello[@]brewser.beer or write to us at: Brewser, 2 Bryn Teg Drive, Colwyn Bay, WLS, LL28 4AF, GB. For the purpose of applicable data protection laws, we are the data controller of your personal information.