5.1. Delivery costs. The costs of delivery is included in the subscription price to the UK mainland locations we ship to. For the Scottish Highlands, Northern Ireland and Isle of Man shipping zones, we charge an additional fee for each box shipped due to additional costs incurred through our logistics provider. We do not ship to UK islands other than the Isle of Man, and some UK mainland postcodes, but to restrictions set by our logistics provider. We aim for next working day delivery once dispatched by the breweries to you, although delivery times to and from Northern Ireland and Highlands of Scotland can vary.
5.2. Completion of an order. A monthly order within your subscription will be complete when our courier delivers to the address which you specify when through your Brewser account.
5.3. Delivery address and information required. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. If you have provided an incorrect or inaccurate delivery address in your Brewser account, you will not be eligible for refunds and may incur additional costs for redirection at our discretion. If you update your address after the lock period (see clause 6.1) we will not be responsible for redirecting your parcel or obliged to offer a refund. Please contact [email protected] as soon as possible if this is the case.
5.4. When we will provide the products. During the sign-up process, we will provide you with an estimate of your first delivery date. Your future deliveries within the subscription will be monthly around the same date, with variation between breweries and for public holidays.
5.5. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
5.6. If you are not at home when the product is delivered. If no one is available at your address, you will be informed by our courier and be able to schedule two further deliveries or dedicate a safe place / neighbour for delivery. Note that deliveries are signed for physically or verbally unless you opt. to leave in safe place. Please note, if the courier has made 3 delivery attempts and returns the parcel to sender, you are liable for the charge of £17.00 (covering only costs incurred by our courier) for return and redelivery of the package which we will automatically charge from your account.
5.7. If you do not re-arrange delivery. If you do not re-arrange delivery or collect them from a delivery depot the courier will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite reasonable efforts, the courier are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.
5.8. Setting a new date for delivery. We do not currently offer the ability for you to change the date of delivery on an ongoing basis, which will be dictated by the date of your first delivery on a calendar month basis.
5.9. When you become responsible for the goods. A product which is goods will be your responsibility from the time our courier deliver the product to the address you gave us.
5.10. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
- deal with technical problems or make minor technical changes;
- update the product to reflect changes in relevant laws and regulatory requirements;
- make changes to the product as requested by you or notified by us to you (see clause 6).
5.11. We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see section 12), we may suspend supply of the products until you have paid us the outstanding amounts. As well as suspending the products we can also charge you interest on your overdue payments (see clause 12.4).