FAQs

As each of our boxes differs month to month and are curated by the brewery – we cannot guarantee products do not contain certain allergens. If you have any allergies, intolerances or dietary requirements and are unsure of any offerings on Brewser, please check the website of your chosen brewery or reach out to via customer support.

Brewser is a craft beer subscription like no other. Each month, you choose from our range of leading independent UK breweries and receive a specially curated box of their latest and greatest craft beer. Each box is curated by your brewery of choice and sent direct to your door – that not only means fresh beer, but also there are no unnecessary logistics, warehouses or packaging. To top it off, we plant a tree for every box delivered through our partner, Eden Reforestation Projects.

Each box costs £38 including delivery and VAT which will be your recurring subscription cost each month unless you order multiple boxes. Please note for deliveries to Northern Ireland and Highlands of Scotland we charge an additional £4 per box to cover additional shipping costs. You can order multiple boxes in a month (or all months!) from the same or multiple breweries, and you can also pause your subscription at any time.

We make a point of not dictating what the breweries put in each box each month, allowing them to showcase their strong cores, their exciting specials and their freshest brews! We do, however, make sure it is always value for money. The typical number of beers in each box is displayed in the brewery profile (for that box) and is different between breweries and boxes. In the profiles you can also see example pictures of boxes from previous month as a guide.

You’ll get a delivery once a month, but it is up to you how many boxes of beer arrive in that delivery. The delivery period will be set by when you first subscribe and may vary by a few days month to month. If you are going on holiday or just need a beer break, you can also pause your subscription and skip deliveries any time.

The sky is your limit. You can order as many boxes as you can drink. But please, drink responsibly!

You will be billed on a monthly basis, on the same day every month. Which day that is depends on when you first subscribe. The amount will depend on how many boxes you order in each month. If you choose to pause your subscription, you will not be charged for any months during the paused period.

Yes, you can edit your orders for future months up to the ‘lock-in’ period (usually a few weeks before dispatch) which is where we communicate the orders to our partner breweries and they get cracking. This ensures the breweries have enough time to ensure they are brewing the right amounts of the right beers to build your box. The Brewser platform will notify you of the lock-in periods for a given month. You cannot edit your first order once it is placed.

What goes in an individual box is down to the brewery, and in most cases this will be a mix of beers, styles and ABVs. Some breweries have more than one box available, that just contain certain styles. We would love to encourage you to try the full range from our partner breweries. However, if certain styles aren’t to your taste, you can refine your search by using the filters at the top right-hand side of the brewery page. That said, you might discover a newfound love for a style of beer you never knew you liked!

You can contact us via the FAQs & Get In Touch widget at the bottom right hand side of every page.

When you first subscribe, your estimated delivery date will be displayed. We use next working day postage but please expect some delays around holiday periods and weekends and if delivering or collecting from Highlands of Scotland or Northern Ireland.

We partner with DHL for all our deliveries UK wide.

In the unlikely event that your beers arrive damaged, please take some photographs and let us know as soon as possible via customer support. Once we have received and reviewed, we will be back in touch to discuss your case.

To keep things simple, we currently offer only next day delivery (from when the box is collected from the brewery), included in the price. If your package has not arrived by a few days after your estimated delivery date, please get in touch via Help and we will track it down.

For now, we ship to everywhere on mainland UK and Northern Ireland. We do not yet ship to the Channel Islands, Scottish Islands, Isle of Man or outside the UK.

Yes, delivery is always included in the subscription price, with an additional charge added at checkout for subscribers located in the Highlands of Scotland or Northern Ireland.

Of course! We offer a range of gifting options, please see the bottom of our homepage for more information.

You can pause your subscription by going into your Brewser profile, selecting subscription options and clicking ‘pause subscription’, with both a 1- and 3-month option. Please note that we aim to be as flexible as possible, but we are unable to pause during the lock period for the ‘current’ month, where a month’s order is with the brewery and getting ready to go. You are not able to pause your subscription until after your first box arrives, as this will interfere with your first order. However, you can pause future months at any time.

You can cancel your subscription by going into your Brewser profile, selecting subscription options and clicking ‘cancel subscription’. Please note that we aim to be as flexible as possible, but we are unable to cancel during the lock period for the ‘current’ month, where a month’s order is with the brewery and getting ready to go. Please note that you are not able to cancel your subscription until after your first box arrives, as this will interfere with your first order. There will always be plenty of time between your first box arriving and your first renewal payment, during which you can cancel your subscription.

We take the following methods of digital payment: most major credit and debit card providers.

If you go into your Brewser plan, you can edit your details including password. Please note if updating your address when a current months box is locked-in, it may be delivered to your previous address. Please get in touch at via customer support and we will see what we can do.

On logging in to the Brewser platform you will automatically be sent a password to the email address provided. You can update your password by logging in to your Brewser account and heading to ‘my details’.

We do offer various promotional codes and loyalty schemes. Please note codes will be issued via email and will be limited use only. You can only use one promotional code at any one time.

By referring a friend via email, by sharing a code or directly through Whatsapp and Twitter, both you and your friend can receive money off your first or next Brewser box(es).

For the referee, the code shared can be used at checkout for a discount. For the referrer, credit is automatically added to your account to come off your next box(es) once the referee has paid.

What’s great is that the credit accrues, so the more friends you refer the more credit you have for future boxes!

To access refer a friend, go to your account and click the ‘refer a friend’ option in the list. Here you can also see your credit.

If you cancel your subscription, any credit accrued will be lost. Please see our platform T&Cs for more information.

If you spot or have an issue with the Brewser platform, please let us know via customer support.

Brewser’s platform content including but not limited to typeface, fonts, graphics and logos are trademarks or copyrights of Brewser ltd and cannot be used without permission. That said, we love our work and if you love it too, please get in touch to discuss.

Yes you can link to the Brewser website at www.brewser.beer so long as the content the link is included in meets our content policy; no abuse, no racism, sexism, no foul language all that bad stuff.

We adhere to GDPR and do not share your data with external companies without your permission. We do share data with our partner breweries such as your name, address and age so they can send you some great beer. More information is available in our terms and conditions.