Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 2-3 business days to receive your order. We’re doing our best to deliver it promptly for you.

Question 2

I never got my order, what to do?

Accepted Answer

Please provide your order number and tracking number so that we can look into this for you.

Question 3

How much does it cost?

Accepted Answer

Our boxes start from £29 including delivery and VAT. Your recurring subscription cost each month will depend on whether you are a Showcase subscriber (£38)or a Discovery subscriber (£29), you can also order multiple boxes. Please note for deliveries to Northern Ireland and Highlands of Scotland we charge an additional £4 per box to cover additional shipping costs. You can order multiple boxes in a month (or all months!) from the same or multiple breweries, and you can also skip your subscription at any time.

Question 4

How many beers will I get in my box?

Accepted Answer

All our Resident brewery boxes include 9 x 440ml cans and our Discovery boxes will always contain 8 x 440ml. The typical number of beers in each box is displayed in the product information and is different between breweries and boxes. In most cases we will list the exact beers in the box, although this may be subject to change due to availability. In the profiles you can also see example pictures of boxes from previous month as a guide.

Question 5

How often do I get a delivery?

Accepted Answer

You can order as many boxes as you like, with on-demand orders whenever you fancy - but please, drink responsibly! Breweries dispatch boxes once a week on a Wednesday. If you are going on holiday or just need a beer break, you can also pause your subscription and skip deliveries any time.

Question 6

When will I be billed?

Accepted Answer

You will be billed weekly, bi-monthly or monthly - depending on which subscription you choose. Your subscription will renew on the same date you sign up (if choosing the monthly plan). The amount will depend on how many boxes you order in each month. If you choose to skip your subscription, you will not be charged for the month skipped.

Question 7

Can I edit my orders?

Accepted Answer

Yes, you can edit your order up to your subscription renewal period which is where we communicate the orders to our partner breweries and they get cracking. You cannot edit your first order once it is placed.

Question 8

When will I get my beer?

Accepted Answer

When you first subscribe, your estimated delivery date will be emailed. Your subscription will renew the same date every month (or week depending on when you set your renewal) and your beers will be dispatched on the following Wednesday. However you can order more frequently anytime throughout the month by logging into your account and selecting send now. We use next working day postage but please expect some delays around holiday periods and weekends and if delivering or collecting from Highlands of Scotland or Northern Ireland.

Question 9

Beers are damaged

Accepted Answer

In the unlikely event that your beers arrive damaged, please take some photographs and let us know as soon as possible via the customer support widget. Once we have received and reviewed, we will be back in touch to discuss your case.

Question 10

My beer has not arrived

Accepted Answer

To keep things simple, we only dispatch beer once a week (Wednesday). If your package has not arrived by a few days after your estimated delivery date, please get in touch via the help widget and we will track it down.

Question 11

My beers are not as described.

Accepted Answer

In the unlikely event that your beers arrive not as described, please take some photographs and let us know as soon as possible via the customer support widget. Once we have received and reviewed, we will be back in touch to discuss your case.

Question 12

How can I skip my subscription?

Accepted Answer

You can skip your subscription by going into your Brewser profile, selecting 'Your plan' and clicking ‘skip'. Please note that we aim to be as flexible as possible, but we are unable to skip once your subscription has been renewed as it will automatically be sent to the brewery ready to be packed and shipped. You are not able to skip your subscription until after your first box arrives, as this will interfere with your first order.

Question 13

How can I cancel my subscription?

Accepted Answer

You can cancel your subscription by logginh into your Brewser profile, selecting 'manage subscription' and clicking ‘cancel subscription’. Please note that we aim to be as flexible as possible, but we are unable to cancel your order after payment has been taken as it will automatically be sent to the brewery ready to be packed and shipped. Please note that you are not able to cancel your subscription until after your first box arrives, as this will interfere with your first order. There will always be plenty of time between your first box arriving and your first renewal payment, during which you can cancel your subscription.

Question 14

What is your return policy?

Accepted Answer

Because our boxes contain perishable goods, we do not accept returns unless your order arrives damaged. In the unlikely event that your beers arrive damaged, please take some photographs and let us know as soon as possible via customer support. Once we have received and reviewed, we will be back in touch to discuss your case.

Question 15

Can I exchange an item?

Accepted Answer

Because our boxes contain perishable goods, we do not offer exchanges unless your order arrives damaged. In the unlikely event that your beers arrive damaged, please take some photographs and let us know as soon as possible via customer support. Once we have received and reviewed, we will be back in touch to discuss your case.

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Sustainability

Sustainability at Brewser

1

No detours

2

Talking rubbish

3

Reforestation

4

Negative mindset

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